From the Desk of Simon Presley Who Is This Guy?
Mutant M&M: Reply

a division of Mars, Incorporated
High Street, Hackettstown, New Jersey 07840 · Telephone 908-852-1000

July 8, 1997

Mr. Simon Presley

Dear Mr. Presley:

Thank you for reporting your observation about "M&M's"® Peanut Chocolate Candies. How our consumers feel about our products is important to us. Your comments have been referred to our Manufacturing Manager for investigation.

Please accept our assurance that we do our best to get our snacks to our consumers in perfect condition. When we get a report like yours, we are disappointed and appreciate the chance to reconfirm our promise and our Guarantee of Quality.

I am enclosing complimentary store coupons which are redeemable for M&M/MARS products. Thank you for caring enough to let us know when we can do better.

[Two Coupons for One Free Mars Confectionary Product] Sincerely,
Monisha L. Young
Consumer Affairs

MLY/dmd 0756349A