Dear Mr Simon;
Thank you for your phone call concerning your recent experience at SUBWAY. Customers such as yourself provide valuable input which we use to improve our operations.
I have notified the local Development Office of your satisfaction. He has assured me he will do all in his power to continue to provide great service to every customer.
We will forward your comments on to our Research & Developement Department.
We appreciate you taking the time to call and giving us the opportunity to serve you. Hopefully we can look forward to your continued patronage.